Everyone is building AI chatbots.

Fewer teams are building AI systems that can actually perform work.

Managed agents are interesting because they combine reasoning, memory, and tool access into business workflows. The real value seems to come from automation rather than conversation.

Several engineering firms, including Thoughtworks, EPAM, and GeekyAnts, are discussing agent-driven architectures as the next phase of enterprise AI.

My take: AI agents will create more business value than chatbots over the next few years.